If you have a problem during your visit, you must us inform as
soon as is reasonably possible and we will endeavour to put things right. If
your complaint cannot be completely resolved, you must complete a report form.
Please follow this up within 28 days of your return home by writing to us giving
all other relevant information. Send the letter by recorded delivery and keep a
copy. We must acknowledge receipt within 14 days and then provide you with a
detailed reply within 28 days.
It is a condition of booking that you communicate any problem
to the supplier of the services in question AND to us whilst in Spain and obtain
a written report form. If you fail to follow this procedure your entitlement to
compensation, if any, will be prejudiced because you will not have taken
reasonable steps to mitigate your loss and we will not have been given a full
opportunity to investigate and rectify the problem.
Complaints Form
Date made:
Name: (block capitals) Complaints received without a named complainant will not be
investigated
Course / Year: (if
appropriate)
Address for reply:
Details of complaint: (please
include as much information as possible, such as dates, times, locations and
names of witnesses. Please use additional pages if necessary)
What do you think might be a
satisfactory resolution?
